Care Feedback

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose.

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Our Testimonials

What our customers
think about us...

Mum has been at Bowfell, just over a year now and in that time the owners and staff have made her feel very welcome and the care has been brilliant. The building is modern and bright with all the facilities you’d imagine. Carers encourage Mum to take part in activities and socialise with other residents without pressure, which she has started to do recently. There’s always plenty going on. You can really tell this is a family run business, which extends to their employees, giving a friendly, welcoming feel. Communication is brilliant and no request is too big, small or trivial. Mum has settled so well, under tough circumstances and I cannot imagine her being happier anywhere else. Thank you all.

Son of resident

Myself and the rest of the family are extremely impressed with all aspects of our mum’s care at Bowfell House. The management and staff are very caring and always willing to answer any questions. They keep us informed of any events and provide us with information about activities Mum is participating in. The home is very comfortable and modern. It is a safe and happy environment. I would recommend it to anyone in the same position as we were, in choosing a care home for a loved one.

Daughter of resident

Bowfell House gives us peace of mind knowing that my mum is cared for to a high standard. She is safe and cared for by all the staff. The staff ensure we are kept updated with any issues arising. Mum is happy with her Bowfell Home and the staff, who are her newest members of our family.

Daughter of resident

It was a big decision to move into care, but with a progressive disease, it was the best solution, and the home gives me independence with support from the staff at all levels.

Care is a small word with a big meaning, and they treat me as l would expect to be looked after. The owners made a home that because it was purpose-built, could cope with the needs of residents 24/7 with everything that was needed to hand. Care is what the world needs more of, and I believe Bowfell gives it to the highest standard.


Useful Contacts


0161 755 3818 [email protected]

First point of call for enquiries is our reception team.

Registered Manager
Claire Callaghan

[email protected]

General management of the home, Staff compliments or concerns, HR, general compliments or complaints, queries relating to CQC or inspections.

Director of Hospitality
Jayne Callaghan

[email protected]

New admissions, residents activities of daily living, activities, food, and nutrition.

Nominated Person
Matthew Callaghan

[email protected]

Queries around COVID guidelines and principles, estates, and facilities.

Care Managers
Sam Carr & Claire Evans

[email protected]

General health and activities of daily living of residents.

Quality and Compliance Manager
Alice Monaghan

[email protected]

Essential Caregiver roles, quality and compliance issues or care equipment.